Privacy Policy

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Last updated: January 2026

Frontier Business and Technology Services Pty Ltd (“FrontierBTS”, “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Is Personal Information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form.

2. Personal Information We Collect

We may collect the following information provided by you:

• Name
• Email address
• Phone number
• Postal or billing address
• Payment information (processed securely by third-party providers)
• IP address, browser type, and device information
• Any other information you voluntarily provide to us

3. How We Collect Personal Information

We collect personal information in a number of ways, including when you:

• Visit or interact with our Website
• Contact us via email, forms, or phone
• Subscribe to newsletters or marketing communications
• Purchase our services

We may also collect information automatically through cookies and similar technologies.

4. Why We Collect Personal Information

We collect personal information for purposes including:

• Providing and managing our products and services
• Responding to enquiries and customer support requests
• Processing payments and transactions
• Improving our Website and user experience
• Sending marketing communications (where permitted by law)
• Complying with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Employees, contractors, and service providers who assist us
• Payment processors and IT service providers
• Professional  advisers (e.g., lawyers, accountants)
• Government authorities where required or authorised by law

We do not sell or rent your personal information.

6. Overseas Disclosure

Some of our service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient complies with privacy laws equivalent to the Australian Privacy Principles, unless an exception under the Privacy Act applies.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes administrative, technical, and physical security measures to keep your information secure.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyse Website traffic and usage
• Improve functionality and performance

You can choose to disable cookies through your browser settings, but this may affect Website functionality.

9. Direct Marketing

We may use your personal information to send you marketing communications where permitted by law. You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us directly.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete. Requests can be made by contacting us using the details below. We may require verification of your identity.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact:

Email: enquiries@frontierbts.com.au]
Business Name: Frontier Business and Technology Services Pty Ltd